Returns Policy
Returns can be made within 14 days of receipt of purchase. You have the right to cancel your order at anytime from date of purchase until 14 days after receiving the goods. Goods must be returned within 14 days of notice of cancellation.
Breakable items such as glassware, stoneware, ceramics and pottery are shipped at the buyers own risk. We do our very best to ensure that our goods will reach you safely. If your goods reach you in poor condition please contact us immediately.
To return your product, you should mail your product to: Iona Craft Shop, Isle of Iona, Argyll, PA76 6SJ, U.K. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Breakable items such as glassware, stoneware, ceramics and pottery are shipped at the buyers own risk. We do our very best to ensure that our goods will reach you safely. If your goods reach you in poor condition please contact us immediately.
Refunds Only goods returned to us as sold can be refunded, and we will require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 14 days. Please allow sufficient time for the refund to appear on your statement before contacting us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges With items of clothing we are happy to exchange sizes provided you contact us first. The item must be returned as sold, and you will be responsible for any additional shipping charges.
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ionacraftshop.com and send your item to: Iona Craft Shop, Isle of Iona, Argyll, PA76 6SJ. Depending on where you live, the time it may take for your exchanged product to reach you may vary.